Refund & Returns Policy Last Updated: 05-03-2026
At TabiyatCare, we are committed to providing quality herbal products and reliable delivery service. Please read our refund and return policy carefully before placing an order.
1. Advance Payment Policy
All orders placed on our website require full payment in advance. Once the order is confirmed and processed, the payment is considered non-refundable. By completing your purchase, you acknowledge and agree that advance payment is required and non-refundable once the order has been confirmed.
2. No Refund Policy
Due to the nature of our herbal products and order processing procedures, we do not offer refunds once an order has been processed and shipped. This policy exists because:
- Herbal and natural products are sensitive to handling and storage
- Once dispatched, product safety and integrity cannot be guaranteed if returned
- Our products are perishable in nature
- Order processing begins immediately after payment confirmation
3. Exceptions — When We Will Help
While we maintain a strict no-refund policy, we are committed to fairness. We will take action in the following situations:
- Damaged product received — Contact us within 48 hours with photos — Free replacement arranged
- Wrong item delivered — Contact us within 48 hours with photos — Correct item re-dispatched
- Non-delivery by courier — Report undelivered order — Full re-delivery at no cost
- Expired product delivered — Contact us within 48 hours with photos — Replacement or store credit
4. Delivery Responsibility
TabiyatCare takes full responsibility for ensuring your order reaches you safely. If your parcel is not delivered due to a courier issue or logistics problem, we will arrange a new delivery at no additional cost.
Our delivery commitment includes:
- Real-time tracking updates shared with customers
- Follow-up with courier partners on delayed parcels
- Re-dispatch within 2 working days of confirmed non-delivery
- Full accountability for lost parcels during transit
5. Incorrect or Damaged Items
If you receive a damaged product or the wrong item, please follow these steps:
- Contact our support team within 48 hours of receiving the parcel
- Send clear photos of the damaged or wrong product
- Send photos of the outer packaging as well
- Mention your order ID in the message
After verification, we will arrange a replacement delivery. Claims made after 48 hours may not be accepted.
6. Product Quality Guarantee
All TabiyatCare products are prepared with the highest quality standards. We guarantee:
- All products are made from 100% natural herbal ingredients
- Products are packaged hygienically and sealed before dispatch
- Manufacturing and expiry dates are clearly marked on all packaging
- Products are stored in appropriate conditions before shipping
- Every order goes through a quality check before dispatch
7. Order Cancellation Policy
Orders can only be cancelled within 2 hours of placement, provided the order has not yet been processed or dispatched.
To cancel an order:
- Contact us immediately via WhatsApp or phone after placing the order
- Provide your order ID and reason for cancellation
- Cancellation is only confirmed once acknowledged by our team
Once an order has been packed or handed to the courier, cancellation is no longer possible. Please review your order carefully before confirming payment.
8. Incorrect Shipping Information
Customers are fully responsible for providing accurate shipping details at the time of ordering. TabiyatCare will not be responsible for delivery issues caused by incorrect or incomplete addresses.
Please ensure the following details are correct before confirming your order:
- Full name of the recipient
- Complete street address including house or flat number
- City, district, and postal code
- Active phone number reachable during delivery hours
If a delivery fails due to an incorrect address provided by the customer, re-delivery charges will apply.
9. How to File a Complaint or Claim
To raise a complaint, report a damaged item, or request a replacement:
- Step 1: Take clear photos of the product and packaging immediately
- Step 2: Note your order ID from your order confirmation message
- Step 3: Contact us via WhatsApp, phone, or email within 48 hours
- Step 4: Our team will review and respond within 24 working hours
- Step 5: If approved, replacement will be dispatched within 2 working days
10. Contact Us
If you have any questions about this policy or need assistance with your order, our support team is here to help.
- Email: contact@tabiyatcare.com
- WhatsApp / Phone: +92 300 13 76763
- Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM (PKT)
- Response Time: Within 24 working hours
We appreciate your trust in TabiyatCare and strive to provide the best herbal products and service possible.