Shipping & Service Policy Last Updated: 05-03-2026

At TabiyatCare, we are committed to delivering your herbal products safely, on time, and in perfect condition. Please read our Shipping and Service Policy carefully before placing your order.

1. Order Processing Time

Once your order is placed and payment is confirmed, we begin processing immediately.

• Orders placed Monday to Saturday are processed within 24 hours
• Orders placed on Sunday or public holidays are processed the next working day
• You will receive a confirmation message on WhatsApp or SMS once your order is dispatched

2. Delivery Areas

We currently deliver across Pakistan including:

• All major cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta
• Small cities and towns across all provinces
• Remote areas may take additional time depending on courier availability

If you are unsure whether we deliver to your area, contact us on WhatsApp before placing your order.

3. Estimated Delivery Time

Delivery times vary depending on your location:

• Major Cities: 2 to 3 working days
• Other Cities and Towns: 3 to 5 working days
• Remote or Rural Areas: 5 to 7 working days

These are estimated timelines. Actual delivery may vary due to courier delays, weather conditions, or public holidays.

4. Shipping Charges

• Standard shipping charges apply at checkout based on your location
• Shipping cost is calculated automatically when you enter your delivery address
• Free shipping may be offered on orders above a certain amount during special promotions
• Any applicable shipping charges will be clearly shown before you confirm your order

5. Order Tracking

Once your order is dispatched, you will receive:

• A tracking number via WhatsApp or SMS
• The name of the courier service handling your delivery
• A link to track your parcel in real time

If you do not receive tracking information within 24 hours of order confirmation, please contact our support team.

6. Delivery Attempts

Our courier partners will attempt delivery at your provided address. Please note:

• A minimum of 2 delivery attempts will be made
• The courier may call your provided phone number before delivery
• If you are unavailable, a second attempt will be made the next working day
• After 2 failed attempts, the parcel may be returned to us

If your parcel is returned due to unavailability or an incorrect address provided by you, re-delivery charges will apply.

7. Packaging

All TabiyatCare products are packed with care to ensure they arrive in perfect condition:

• Products are securely sealed to maintain freshness and hygiene
• Outer packaging is strong and protective for safe transit
• Fragile or sensitive products are given extra protective packaging
• All packages are labeled clearly with your delivery details

8. Damaged or Lost Parcels

• If your parcel arrives damaged, please take photos immediately and contact us within 48 hours
• If your parcel is lost in transit, TabiyatCare will take full responsibility and arrange a re-delivery at no cost
• We work closely with our courier partners to investigate and resolve all such cases quickly

9. Wrong Address or Failed Delivery

• Customers are responsible for providing accurate and complete delivery information
• TabiyatCare will not be responsible for failed deliveries caused by incorrect addresses
• If the parcel is returned due to a wrong address, you will be charged for re-delivery
• Please double check your address, city, and phone number before confirming your order

10. Cash on Delivery

• TabiyatCare currently operates on advance payment only
• Cash on delivery is not available at this time
• All payments must be completed before order dispatch
• Accepted payment methods will be displayed at checkout

11. Bulk or Wholesale Orders

If you wish to place a bulk or wholesale order:

• Contact us directly on WhatsApp before placing the order
• Bulk orders may require additional processing time of 2 to 3 extra days
• Special pricing may be available for bulk purchases
• Delivery timelines for bulk orders will be communicated separately

12. Service Standards

At TabiyatCare we hold ourselves to the following service commitments:

• Every order is reviewed and verified before dispatch
• Our support team is available Monday to Saturday from 9 AM to 7 PM
• All customer queries are responded to within 24 working hours
• We continuously work to improve packaging, delivery speed, and product quality
• Customer satisfaction is our top priority

13. Contact Us

For any shipping or delivery related queries, please reach out to us:

• Email: contact@tabiyatcare.com
• WhatsApp / Phone: +92 300 13 76763
• Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM (PKT)
• Response Time: Within 24 working hours

We thank you for choosing TabiyatCare. We put every effort into making sure your order reaches you safely and on time.